REFUND POLICY

 

Last updated July 28, 2025

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a refund or an exchange. Please see below for more information on our return policy.

 

RETURNS

All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

 

RETURN PROCESS

To return an item, place the item securely in its original packaging, and mail your return to the following address:

 

Naimolu E-Commerce Studio

Attn: Returns

No 818 Building 6 Vanke Golden Central

Nanhai District

Foshan, Guangdong Sheng (广东省 ) [CN-GD] 528000

China

 

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

 

EXCEPTIONS

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

 

Please Note

 

•        Sale items are FINAL SALE and cannot be returned.

 

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

 

+8613066468145

contact@naimolu.com

 

Usually we will process your return or refund request within 48 hours. The refund will be returned to the bank account through the original payment method within 7-15 working days after approval. Please remind due to different payment ways the refund could be instantly or longer.

 

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@naimolu.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item or exchange the size, send us an email at mark@blackjason7.com and send your item back to:

Naimolu E-Commerce Studio

Attn: Returns

No 818 Building 6 Vanke Golden Central

Nanhai District

Foshan, Guangdong Sheng (广东省 ) [CN-GD] 528000

China

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.